Why isn’t your website working
There are a couple things that we suggest trying:
1. Clear your cache on your browser. You can find instructions for your browser type online — each is a little different.
2. Update your browser, it may be due to an old version of java script.
3. Try a different browser.
4. Try a different device. Our website is optimized for mobile and tablet as well.
If none of this works please email a screenshot of what’s happening, this will allow us to get this problem fixed.
My card was declined, what do I do?
It happens where our credit card processing company will not accept your chosen payment method. They don’t give us too many details, but generally, this means there have been previous issues with fraud or chargeback abuse on the card.
As you did attempt to checkout, keep in mind you may be seeing a purchase reflected on your credit card, but I can assure you that your order has not processed and the charge didn’t actually go through.
To place an order, you will need to use a different credit card.
How do I sign into my account?
There’s no need to create an account to utilize any of our site features. After you place an order you will have the option to create an account and save your information for future orders, but everything else on our site is available without an account.
Other Issues
Please contact us for any other issues. Click here