We use a third-party to delivery and monitor express delivery status. Sometimes you may see the shipper company title is not from us.
How do I track my order
Head over to the Order Tracking Page to keep an eye on your parcel and track your items. Once your package ships, a tracking link will appear on this page and in your inbox within 7 business days.
Keep in mind, that we cannot directly control the delivery times once the package has been handed off to the carrier.
No Tracking Information Update
The order will be picked up in HK as there’s no express service for packages with battery in mainland China. It takes 1-2 days for goods delivery to HK and there’s no tracking. But when it shows the package is picked up you will receive it in 3-5 days.
What if I need to change my delivery address after it has already shipped
If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx’s Delivery Manager service. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge.